Mental Health Crisis Services on the Gold Coast: What to Know and Where to Turn

At EMC Psychology, we believe that understanding crisis support options ahead of time can make a powerful difference for yourself, a loved one, or someone in your community.

A mental health crisis is any situation where a person’s emotional or psychological distress becomes so intense that they may be at risk of harm to themselves or others. This can look different for everyone, but may include:

• Suicidal thoughts or behaviours

• Loss of touch with reality i.e. experiencing hallucinations or delusions

• Intense depression, hopelessness, or emotional numbness

• Extreme mood changes or emotional distress

Crisis Support Services on the Gold Coast

The Gold Coast has several mental health crisis services designed to provide immediate and short-term support:

Lifeline – 13 11 14

Available 24/7 for phone support, Lifeline offers confidential crisis counselling for anyone experiencing emotional distress

Suicide Call Back Service – 1300 659 467

Provides 24/7 counselling by phone and online chat, including ongoing support after a crisis

Beyond Blue – 1300 22 4636

Offers phone and webchat support for anxiety, depression, and suicidal thoughts

Acute Care Team – 1300 642 255

A 24/7 service that connects Queenslanders to public mental health services, including crisis assessment teams

Emergency Departments (Gold Coast University Hospital & Robina Hospital)

For severe or immediate crises, hospital emergency departments can provide urgent psychiatric assessment and care

What Happens After a Crisis?

Crisis services focus on safety and stabilisation. Once the immediate risk has passed, ongoing support is often needed to address underlying issues and reduce the chance of future crises.

This is where outpatient psychological care plays an important role. Therapy can help individuals:

• Understand what contributed to the crisis

• Learn coping and emotional regulation skills

  
  

At EMC Psychology we work alongside GPs, psychiatrists, and community services to provide continuity of care after a crisis.